Privacy Policy

Steve Spurgeon (“Steve Spurgeon,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the information you share with us through this website.

This Privacy Policy explains what information we collect, how we use it, and the choices you have regarding your information.

Information We Collect

Information You Provide

We may collect information that you voluntarily submit through our website, including:

Name
Email address
Phone number
Billing address
Shipping address
Account login details, if you create an account
Order information
Payment-related information
Product interests or purchase history
Contact form messages
Any other information you choose to provide through our website, checkout process, forms, or communications

Contact form submissions may be sent to our team by email and/or stored in the website database so we can respond to your inquiry.

Information Collected Automatically

When you visit our website, certain information may be collected automatically, including:

IP address
Browser type and version
Device information
Pages visited
Products viewed
Items added to cart
Time spent on pages
Referring website addresses
General geographic location based on IP address
Website interactions and engagement activity

This information helps us understand how visitors use our website, maintain website security, improve the user experience, and support shopping cart and checkout functionality.

WooCommerce and Online Orders

This website uses WooCommerce to support online store functionality, including product browsing, cart activity, checkout, order processing, customer accounts, and related communications.

When you place an order through this website, we may collect and store information needed to process and fulfill your order, including your name, billing address, shipping address, email address, phone number, order details, shipping details, tax information, and payment-related information.

We use order information to:

Process purchases and payments
Fulfill and ship orders
Send order confirmations and updates
Respond to customer service requests
Process refunds, returns, or exchanges when applicable
Maintain tax, accounting, and business records
Prevent fraud and protect website security

Payment information may be processed by third-party payment processors. We do not intentionally store full payment card numbers on our website. Payment processors may collect and process payment details according to their own privacy policies and security practices.

WooCommerce may also use cookies to keep track of cart contents, recently viewed products, customer sessions, and checkout activity.

Contact Forms and Communications

This website may use contact forms to collect general inquiries, customer service requests, order questions, product questions, or other communications.

Form submissions may include your name, email address, phone number, message, IP address, date and time of submission, order or product details, and other information needed to respond to your request or prevent spam.

We use information submitted through forms only to respond to your message, provide requested information, follow up about products or services, support customer communication, and maintain records related to customer service.

Cookies and Tracking Technologies

Our website may use cookies, pixels, scripts, tags, and similar technologies to improve functionality, analyze website performance, protect forms from spam, support WooCommerce shopping features, and support marketing efforts.

Cookies and tracking technologies may be used to:

Remember user preferences
Keep items in your shopping cart
Support checkout and customer account functionality
Measure website traffic and engagement
Analyze visitor behavior
Improve website performance
Support advertising, attribution, and remarketing efforts
Maintain website security and prevent spam

You can control or disable cookies through your browser settings. Please note that some website features, including shopping cart and checkout features, may not function properly if cookies are disabled.

Analytics and Measurement Tools

We may use analytics and measurement platforms to better understand how visitors interact with our website.

These tools may include:

Google Analytics
Google Search Console
Other website analytics, reporting, and marketing technologies

These services may collect information about your interactions with our website and may use cookies or similar technologies to do so.

For more information about how Google collects and processes data, visit:

https://policies.google.com/technologies/partner-sites

Google Search Console helps us understand how the website appears in Google Search, monitor search performance, identify technical issues, and improve search visibility. Google Search Console does not provide us with personal contact information about individual visitors.

How We Use Information

We may use collected information to:

Respond to inquiries and requests
Process and fulfill online orders
Send order confirmations, receipts, shipping updates, and customer service messages
Provide customer support
Communicate about products, services, purchases, or account-related matters
Manage returns, refunds, or exchanges when applicable
Improve our website and user experience
Analyze website traffic and performance
Measure marketing and advertising effectiveness
Maintain website security and prevent spam
Prevent fraud or unauthorized transactions
Send marketing or promotional communications when permitted by law
Comply with legal, tax, accounting, and business obligations

How We Share Information

We do not sell your personal information.

We may share information with trusted third-party service providers that assist us in operating our website and business, including:

Website hosting providers
WooCommerce-related service providers
Payment processors
Shipping and fulfillment providers
Tax, accounting, or order management tools
Analytics providers
Marketing and advertising platforms
Customer relationship management (CRM) platforms
Email marketing platforms
Form processing and communication providers
Spam prevention and website security providers

These providers are only given access to information necessary to perform their services.

We may also disclose information when required by law, to protect our rights, protect the safety of others, respond to legal requests, prevent fraud, or enforce our policies.

Embedded Content and Third-Party Tools

Our website may include embedded content or third-party tools, such as videos, maps, images, forms, payment tools, shipping tools, social media posts, review widgets, or other external content.

Embedded content from other websites behaves the same way as if you visited the third-party website directly. These third-party websites and tools may collect data about you, use cookies, embed additional tracking, and monitor your interaction with that content according to their own privacy policies.

If this website links to or embeds third-party tools for payments, shipping, order fulfillment, email subscriptions, advertising, analytics, forms, maps, reviews, or similar services, information you provide through those services may be collected and processed by the third-party provider according to its own privacy policy.

Steve Spurgeon may receive information needed to respond to inquiries, process orders, manage customer communication, support fulfillment, or operate the business.

Data Security

We take reasonable administrative, technical, and organizational measures to protect personal information from unauthorized access, disclosure, alteration, or destruction.

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.

Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices, content, or security of those websites.

We encourage you to review the privacy policies of any third-party sites you visit.

How Long We Retain Information

Order records may be retained for as long as needed to fulfill orders, provide customer service, manage returns or refunds, maintain tax and accounting records, resolve disputes, prevent fraud, or meet legal and administrative requirements.

Contact form submissions and other inquiry records may be retained for as long as needed to respond to inquiries, provide services, manage customer communication, maintain business records, resolve disputes, or meet legal and administrative requirements.

Technical, analytics, and tracking data may be retained for a limited period depending on the tools used to collect it.

Your Rights

Depending on your location and applicable privacy laws, you may have rights regarding your personal information, including:

Requesting access to your information
Requesting correction of inaccurate information
Requesting deletion of your information
Requesting restrictions on processing
Withdrawing consent where applicable

To exercise any of these rights, please contact us using the information below. We may need to verify your identity before completing certain requests.

Children’s Privacy

This website is not directed toward children under the age of 13, and we do not knowingly collect personal information from children.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any updates will be posted on this page.

Contact

For questions about this Privacy Policy or how your information is handled, please contact us through the website.